Summary of IGNITE’s global policy. This is not the full policy or a Kazakhstan-specific agreement. Contact our team for the complete terms applicable to your enquiry.
The global policy covers qualifying physical purchases made directly from IGNITE. Digital services are excluded unless the sale terms say otherwise. Conditions and deadlines apply.
Before returning a product
Contact support with purchase details and evidence of any defect. Obtain written return authorisation before sending goods. Refunds depend on approval and inspection.
